5 Best AI Chatbot Platforms for 2020

The chatbot market is projected to reach USD 102.29 billion by 2025, registering a CAGR of 34.75% over the forecast period, 2020 – 2025. Technological advancement and increasing customer preferences for self-service and 24*7 customer assistance are the reasons for this spurt in growth. 

Chatbot applications are in several industries i.e. e-commerce, healthcare, and BFSI sectors. The Asia Pacific market is projected to witness substantial growth over the next decade owing to various technological developments. 

Let’s understand how bots help to increase leads thereby increasing business growth.

-Chatbots provide business benefits for sales, for example, any local fast-food chain can create a Chabot to automate the sales process. The restaurant allows users to place their orders online by sending a message via the Slack platform. 

-Improves social media engagement: Brands can achieve higher levels of sales and engagement on social networks. One of the ways is through hosting a Chatbot on Facebook which helps in expanding their fan base through increased engagement. All of which help the business in boosting sales.

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-Simplify payment processes: Ordering and payment of products and payments simultaneously by customers is now possible with chatbots. This pushes companies to undertake the latest payment technologies and give different options to the user and perform it within the bot. 

-Reduced labor cost: Unlike humans, chatbots don’t need breaks, sick leaves or holidays hence they lessen the cost of resource replacements.

-Reduced training expenses: Chatbots don’t require training, thus it saves training expenses that are incurred while hiring new employees

-Boosts your revenue: With the ability to predict customer needs chatbots can spike up sales by intimating customers of discounts and promotional offers. 

Click here for the Best AI Chatbot Services which helps to increase your leads by the personalized communication

Now let’ understand the 5 best AI chatbot platforms for 2020 mentioned below.

1. Botsify

It’s one of the most simplified platforms, an easy tool to use, with no prior programming knowledge required to use it. Users can utilize personalized templates and a drag-and-drop interface due to its user-friendliness. Complex conversations are easily maneuvered and live agents can take control at any point. This makes it convenient if human involvement is required. 

2. Chatfuel

The uniqueness is to create without coding specifically on Face book. NLP is used to decipher phrases and send users predetermined responses. Customer interactions are used to add users to the database, which in turn ensures future interactions. 

3. Mobile Monkey

It’s capable of building chatbots for Face book Messenger and capitalizes on lead generation tools to build your business. The customer service automation feature answers frequently

asked questions and reduce waiting time. It knows that certain businesses need human intervention and if require live agents get involved during a customer interaction.

                                                                                         

4. Pandora bots

It’s one of the oldest chat bost used by developers and enterprises and Fortune 500 companies. The platform supports Artificial Intelligence Markup Language and is customized for users without a programming background. The bots are built and deployed on the web, mobile, home hubs and popular messaging platforms like Twitter, Telegram, Line, and Slack.

5. ADOHM Chatbot

ADOHM Bot personalizes interactions between your lead and generates insights and usable information from them. All it takes is for the Admin is to create entities, responses, and expressions. ADOHM allows you to extract relevant pieces of information from what your users might say to your app.

Now our flagship AI-driven tool ADOHM offers four types of bots for business:-

Chatbot

· Converts your website into a customer service center with zero-waiting time

· Personalized experience

· Users can engage effectively

· Improves lead generation

· Assess consumer data

WhatsApp Bot

It facilitates brand representation and engagement with customers in real-time

· Answers FAQs

· Gives real-time assistance

· Customized greetings

· Initiates brand conversations

FB Messenger Bot

· Creates an extension with your Face book business page

· Engages customers

· Book slots with prospects

· Create effective responses to FAQ’s

SMS Bot

You stay connected with customers on SMS as they have a higher click-through rate & on average a text message is read within 5 seconds of it being delivered.

Therefore predictions are that 80% of businesses will use chatbots by 2020. And to get a competitive advantage a business must integrate a chatbot in its operations.